Why does it happen?
The HackerRank for Work Test platform allows different candidates to log in and attempt their respective tests simultaneously. Our platform may sometimes experience an unprecedented volume of candidates taking different tests at the same time.
To ensure a good test experience, the test platform has a particular limit on the number of candidates allowed to attempt the test at a given instant. In a scenario where the specified limit of test-takers has exceeded on the platform, a candidate may not be able to log in to a test.
If you are a candidate attempting to login to your test while the HackerRank Test platform is at capacity, you will get the following message. Your hiring company's scheduled time window for completing the test will display in the message.
What to do when It happens?
This is usually a temporary situation. If you receive the above message, you can try the following actions.
- Try again after some time - provided there is sufficient time left in the test schedule, you can attempt to login to your test after some time. You should be able to log in and start your test when the situation eases on the platform.
- Contact your hiring manager - if the test schedule ends soon and you are running short of time, please reach out to your hiring company or the recruiter who originally sent you the test invitation and inform them of the situation. You can Reply to the test invitation email to reach out to the concerned recruiter(s) in the hiring company.